Order Process

Step 1 - Selecting Your Products:

Browse our diverse range of offerings and select the items you require. If you have artwork ready, simply upload it during the ordering process. Don’t worry if you don’t have artwork prepared; just upload your logo and any branding elements you’d like on the products. Our dedicated studio team will craft print-ready artwork tailored to your specifications.

Step 2 - Adding to Your Basket and Checkout:

Once you've made your selections, add the products to your basket and proceed to checkout. Upon completion, an email confirmation will be sent to you, summarising the details of your order.

Step 3 - Artwork Preparation:

Every new order is automatically forwarded to our Artwork Studio, where our designers will prepare print-ready proofs based on your requirements. In most instances artwork will be sent to you within 24 hours of placing your order. 

Step 4 - Artwork Approval and Order Confirmation:

Upon your approval you will receive an email confirming that your order has moved into production. Please note, we require your approval of artwork before progressing to production. 

Step 5 - Production and Dispatch:

Your order moves into production. Once completed, your order is entrusted to our reliable courier partners for swift and secure dispatch. An automated email will be sent to you, providing comprehensive details including tracking numbers and courier information for your peace of mind.

Ordering online isn’t the only way:

If you prefer a more hands-on approach or require assistance, our dedicated team is readily available to guide you through the process. We can provide personalised quotations, assist with artwork visuals, and process the order online whenever you’re ready.


We're dedicated to making your ordering experience hassle-free and ensuring that your custom-branded products exceed expectations. If you’d like to speak directly with us we can be contacted through our online Contact Form, our Live Chat service (monitored by a real human being), by email or by telephone 0207 112 0233